The US carrier United Airlines says a man wouldn't give up his spot on an overbooked flight Sunday.
On Sunday, a United Airlines flight was supposed to leave Chicago O'Hare for Louisville but was overbooked, and the airline made a decision to remedy this by forcing people off the flight.
No one volunteered, so the airline chose four people at random to leave the flight. After he would not leave his seat, United called Aviation Police to remove the 69-year-old man.
CEO Oscar Munoz said in a statement Monday that the incident late Sunday, which was caught on video, is "upsetting to all of us here at United". I apologize for having to re-accommodate these customers.
"This is an upsetting event to all of us", Munoz said, adding that the airline was conducting a "detailed review of what happened".
The man was dragged off the aircraft by authorities, and at least one officer involved has been placed on leave, the Chicago Aviation Department said Monday.
Passengers said the man, who can be heard screaming, was injured as he was being dragged off, with blood coming out of his mouth. Airlines often offer free tickets or some financial compensation to such volunteers. According to eyewitnesses, the man claimed he was a doctor and needed to get home that evening. "They are letting the market decide and each airline decide how much they are going to compensate". The dictionary said it saw a 1900% spike in searches for the definition of the word "volunteer" after the United incident.
"While it is legal for airlines to involuntary bump passengers from an oversold flight when there are not enough volunteers, it is the airline's responsibility to determine its own fair boarding priorities". The man in the video had said he was a doctor, with patients to see, and therefore could not be delayed.
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"We apologise for the overbook situation".
According to Chicago Tribune, the incident happened on an United flight at Chicago's O' hare global airport Sunday evening.
Chicago Police in a statement said "he fell" and "struck an armrest, causing injuries to his face" as security removed him from the plane.
Fellow passenger Jayse Anspach, who goes by @JayseDavid on Twitter, wrote: "No one volunteered (to leave), so @United decided to choose for us". They were offered $800 and a hotel stay, but no one budged.
A fellow passenger's video showed the man being dragged through the aisle.
United then used a system to determine which passengers would leave the flight. Here's one of the passenger videos.
"We are on this flight", passenger Audra D. Bridges captioned her Facebook video of the incident.
According to the U.S. Department of Transportation, United forced almost 3,765 people off oversold flights.
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