An Amazon Echo Recorded A Conversation, Then Sent It As A Message

An Amazon Echo Recorded A Conversation, Then Sent It As A Message

An Amazon Echo Recorded A Conversation, Then Sent It As A Message

According to a report, Amazon Alexa recorded some private conversation of a couple and then sent to one of their contacts.

The woman, from Portland, Oregon, told KIRO-TV that an employee of her husband contacted them to say he thought their device had been hacked.

She said the incident happened two weeks ago when the employee called them to say she'd received a odd voice recording of them. You might have heard about a story involving Alexa on an Amazon Echo sending a private conversation to a random person on a contact list today, spooking more than a few people. Alexa then asked aloud if they wanted to send a message to that contact and heard "right" in more background conversation.

Nonetheless, Danielle said she felt "invaded". "Echo woke up due to a word in background conversation sounding like "Alexa". After a while, Amazon responded to the complaint and acknowledged that there was a glitch with the particular Echo Dot speaker and that Alexa misunderstood the conversation as a command. "Immediately I said, 'I'm never plugging that device in again, because I can't trust it'".

But she said she'd much rather get a refund and says she's dumped all her Alexa devices from her home.

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According to market research group eMarketer, more than 60 million United States consumers will use a smart speaker at least once a month this year, with more than 40 million of them using Amazon's devices.

The incident raises questions that many smartphone and computer users have been asking for some time now about whether these always-on services - such as Alexa, Siri, Cortana or Google Home - are always listening. The colleague had been sent a recording of the conversation and was able to relay what the couple had been speaking about. Amazon has explained why the conversation was picked up by the voice-controlled Echo speaker and send it to the husband's employee 176 miles away. The used the devices for everything from controlling the temperature, security, and lights of their home to making phone calls.

"They said, 'Our engineers went through your logs, and they saw exactly what you told us, they saw exactly what you said happened, and we're sorry, '" Danielle recounted. However, Danielle and her husband were not given any specifics on what caused the Alexa issue in the first place.

Amazon, in a statement provided to the media, described the event as a rare occurrence.

Amazon confirmed the woman's conversation had been inadvertently recorded and sent, blaming an "unlikely" string of events for the error. "We are taking steps to avoid this from happening in the future", the company said in a statement. BuzzFeed News reported that the laughter came after users did not ask Alexa to laugh.

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